The basis upon which I charge my fees
I charge fees based on the time taken for the whole matter (including making the appointment, travelling or waiting time and the time needed to prepare or consider documents and preparing my official records at the rate of £180 per hour. The fee for any transaction will not be less than £80 which is my usual charge for one document. My charges may vary particularly if a matter is very urgent or complicated and I will advise you of this.
My practice is not registered for VAT which I do not charge.
The work that I will undertake for you includes meeting with you, considering the documents to be notarised and, if required, making amendments to these documents which, if requested, can then be sent to the Foreign and Commonwealth Office for an Apostille or to an Embassy or Consulate for further legalisation.
There may also be third party expenses and fees including those of the Foreign and Commonwealth Office (an Apostille currently costs £30). Foreign Embassies and Consulates may also make a charge for legalisation and we may instruct Agents to deal with legalisation on your behalf and we will advise you of their fees including any charges for special postage or couriers. My charges are payable on presentation of my invoice at the end of our meeting when our Accounts team will accept cash (up to £500), debit cards or credit cards. Documents will not be released until the invoice has been paid.
I can see clients on appointment often on short notice, subject to other commitments, when I can notarise a document. If the documents need an Apostille from the Foreign and Commonwealth Office, I can arrange this and this will usually take around a week although an express service can be arranged. Embassies and Consulates may also be required to legalise documents and their timescales vary from a matter of days to many weeks but we can enquire as to timescales when the documents have been prepared.
I am insured and my brokers are Lockton and the overall cover is no less than £1,000,000.
My Notarial Practice is regulated through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1 The Sanctuary
London, SW1P 3JT
Tel: 020 7222 5381
Website : www.facultyoffice.org.uk
If you are dissatisfied about the service you have received please do not hesitate to contact me.
If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to:-
The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road, St James
Northampton, NN5 5LH
Tel: 01604 758908
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/The Faculty Office for assistance.
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:
PO Box 6806
Tel: 0300 555 0333
Website : www.legalombudsman.org.uk
If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.
I am regulated by the Master of the Faculties through the Faculty Office of the Archbishop of Canterbury.